Syarat & Ketentuan

By accessing and using ARZASTORE AI service ("service", "platform"), you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you are not permitted to use the service.

Important Note:

Creating an account or using the service constitutes that you have read, understood, and accepted all of these terms.

• "Platform" or "Service": The ARZASTORE AI system including website, API, and related services
• "User" or "You": Any individual or organization that accesses or uses the service
• "Lessor" (Agent Owner): Users who own and operate agent nodes to provide resources
• "Tenant": Users who rent containers/VMs from agent nodes
• "Container" or "VM": Computing resources provided through the platform
• "Agent" or "Node": Servers that provide GPU/CPU/VM resources to the platform
• "LLM API Provider": Users who contribute API keys from AI providers (OpenAI, Anthropic, Google, etc.) to the marketplace
• "LLM API Consumer": Users who use the API through a Consumer Key (sk-xxx) to access AI models on the marketplace
• "Consumer Key": API key issued by the platform to Consumer, used for authentication and routing requests to the appropriate Provider

1. Legal Compliance

You MUST comply with all local, national, and international laws and regulations when using the service. You MUST NOT:

• Use the service to perform any illegal activities
• Violate intellectual property rights, copyrights, or privacy of others
• Conduct network attacks, hacking, or sabotage
• Distribute malware, viruses, or malicious code
• Engage in fraud, spam, or phishing activities
• Mine cryptocurrency illegally without the consent of the agent owner
• Engage in privacy violations or unauthorized data collection

Serious Warning:

Violations of these regulations will result in your account being immediately suspended without refund, and possible prosecution under the law.

Absolutely prohibited activities:

• Network attacks: DDoS, brute force, port scanning, or any form of attack
• Illegal content: Distributing copyright-infringing content, child pornography, or other illegal content
• System sabotage: Attempting to sabotage, damage, or interfere with other users' agent nodes, containers/VMs, or platform infrastructure
• Vulnerability exploitation: Searching for or exploiting security vulnerabilities in the system without permission
• Spam and fraud: Sending spam, phishing, or other fraudulent activities
• Privacy violations: Collecting, storing, or processing personal data without authorization
• Unauthorized mining: Mining cryptocurrency on agent nodes without the explicit consent of the agent owner

Agent owners must:

• Ensure safety: Operate agent nodes safely, without installing malware, backdoors, or unauthorized monitoring tools
• Legal compliance: Ensure agent nodes are not used for illegal activities
• Data protection: Not access, copy, or interfere with data in tenants' containers/VMs
• System maintenance: Maintain agent nodes in stable operating condition with security updates
• Violation reporting: Immediately report if unusual activity or violations by tenants are detected

Warning:

Agent owners are legally responsible for activities occurring on their agent nodes. Violations will result in the agent being suspended and possible prosecution.

Tenants must:

• Lawful use: Only use containers/VMs for lawful and permitted purposes
• Privacy protection: Do not violate others' privacy or collect data without authorization
• No sabotage: Do not attempt to sabotage, interfere with, or unauthorized access agent nodes or the platform system
• Payment: Pay fully and on time for services used
• Security: Protect login credentials and do not share accounts with others
• Reporting: Immediately report if security vulnerabilities or unusual activity are discovered

Important:

ARZASTORE AI operates as an intermediary platform connecting lessors and tenants. We are NOT responsible for:

• Content and activities: Content, data, or activities in users' containers/VMs. Users bear full responsibility for their content and activities.
• Legal violations: Any legal violations committed by users through the service. Users bear full legal responsibility.
• Data loss: Data loss, damage, or leakage due to user error, agent hardware failure, or force majeure events.
• Agent performance: Performance, reliability, or availability of agent nodes. Agent owners are responsible for their agent nodes.
• Indirect damages: Indirect, incidental, special, or consequential damages arising from the use or inability to use the service.
• User disputes: Disputes between lessors and tenants. The platform only acts as an intermediary and does not intervene in disputes.

Platform Commitment:

We are committed to providing the service honestly, without installing backdoors, malware, or unauthorized monitoring tools. We only collect metrics about system resources (CPU, RAM, GPU, Network) for billing and performance monitoring.

The platform may suspend or terminate accounts if:

• You violate any terms in this agreement
• You engage in illegal activities or violate the law
• You attempt to sabotage the system or agent nodes
• You fail to pay outstanding fees
• Your account is reported for violations by other users

Consequences:

• Account suspended immediately, no refund
• All running containers/VMs will be stopped and deleted
• Data in containers/VMs may be permanently deleted
• Information may be provided to legal authorities if necessary

Payment regulations:

• Pay-per-use: You pay based on actual time and resources used (billed per minute)
• Auto-billing: The system automatically deducts from your balance at configured intervals (default: 5 minutes)
• No refunds: Payments made are non-refundable, except in cases of technical error from the platform
• Prepayment: You must have sufficient balance before creating containers/VMs
• Pricing: Prices may change over time. The price at the time of container/VM creation will be maintained for that container/VM

Operating model:

LLM API Marketplace operates as an intermediary exchange connecting API providers and API consumers. The platform routes requests from Consumer to Provider through API keys contributed by Providers.

Provider Responsibilities:

• API key ownership: Provider confirms that API keys contributed to the platform are legitimately owned or authorized for use
• Upstream compliance: Provider is responsible for ensuring API key sharing complies with the terms of service of the original provider (OpenAI, Anthropic, Google, etc.)
• Risk acceptance: Provider understands and accepts that many Consumers will use their API key. The platform attempts fair distribution but does not guarantee specific usage patterns
• Key management: Provider may revoke, pause (maintenance mode), or change API keys at any time. The platform supports AES-256-GCM encryption for API keys

Consumer Responsibilities:

• AUP compliance: Consumer MUST comply with the Acceptable Use Policy of the original model provider (OpenAI ToS, Anthropic AUP, Google ToS, etc.)
• Lawful content: Consumer bears full responsibility for content sent through the API and results received from the model
• Consumer Key security: Do not share Consumer API key (sk-xxx) with third parties. The platform is not responsible if the key is exposed
• Fair use: Do not abuse the API (spam, DDoS, or attacking the original provider through the platform)

Important Disclaimer:

The platform does NOT moderate, filter, or take responsibility for content generated by AI models. The platform only routes requests between Consumer and Provider. All content violations are the responsibility of the Consumer using the API.

Data collected:

• Billing metadata: Input/output token count, latency, model ID, request time — used for billing and statistics
• Usage records: Stored for up to 90 days (TTL), then automatically deleted
• Hourly stats: Hourly aggregated statistics, stored for up to 365 days

Data NOT stored:

• Request/response content: The platform does NOT store prompt content, messages, or results from AI models
• Original API key: Keys are encrypted with AES-256-GCM, only decrypted in memory when routing requests, decrypted keys are not logged

Security Commitment:

The platform commits to not reading, storing, or analyzing content transmitted through the API. Data is forwarded directly from Consumer to Provider without any content processing steps.

Refund principles:

• Unused balance: Full refund of unused balance can be requested at any time. Contact support to process
• Consumed tokens: Successfully used tokens/requests are NOT refundable (costs have been paid to Provider)
• Failed requests: Failed requests (5xx, timeout, provider not responding) are NOT charged — the platform only charges for successful requests
• Provider maintenance: When Provider enables maintenance mode, requests are blocked before being sent — no costs incurred

Special cases:

• Platform technical error: If the platform causes incorrect billing, we will refund 100% of the incorrectly charged amount
• Provider API key invalidated: If Provider's API key expires or is revoked by the original provider, requests will automatically fail and not be charged
• Disputes: All billing disputes must be submitted within 7 days from the date of occurrence. After 7 days, charges are considered accepted

Refund process:

1. Contact support via email or the support system
2. Provide account information and reason for refund
3. Team verifies and processes within 3-5 business days
4. Refund to original payment method or account balance

Note on Provider revenue:

Providers may request withdrawal of accumulated revenue at any time (excluding platform fees). Revenue is calculated based on actual tokens/requests used through the Provider's API key.

Ownership:

• Platform: All intellectual property rights to the platform, website, API, and code belong to ARZASTORE AI
• User content: You retain ownership of content, data, and code you create in containers/VMs
• License: By using the service, you grant the platform the necessary technical access to operate the service (not including the right to view or copy content)

Resolution process:

• Contact support: Please contact our support team before filing a lawsuit
• Applicable law: These terms are governed by the laws of Indonesia
• Competent court: All disputes will be resolved in the competent courts of Indonesia

We reserve the right to modify these Terms of Service at any time. We will notify you of any important changes by:

• Posting a notice on the website
• Sending an email to your registered email address
• Updating the "Last updated" date at the top of this page

Continued use of the service after changes are considered acceptance of the new terms. If you do not agree with the changes, you must stop using the service and request account deletion.

If you have any questions or concerns about these Terms of Service, please contact us:

ARZASTORE AI

Email: support@arzastore.vn

Website: https://arzastore.vn

By using our service, you agree to these Terms of Service.