Syarat Penjual

These terms are an agreement between ARZASTORE and you when you sell model access on the ARZASTORE marketplace. You accept them by ticking the consent box in the console; ARZASTORE records the version, the time and a hashed marker of your IP address for each acceptance.

• ARZASTORE: the intermediary e-commerce platform that runs the model API marketplace at arzastore.com, routes requests, charges buyers and settles with sellers.
• Seller (you): a ARZASTORE account holder with an approved seller profile who sells model access through one or more providers.
• Provider: a sales source you create, made of endpoints, upstream keys, a model list and prices.
• Upstream: the original model vendor or system your provider calls (for example OpenAI, Anthropic, Google or your own servers).
• Buyer: a ARZASTORE user, including customers of ARZASTORE resellers, who sends requests to your models through ARZASTORE.
• Seller revenue: the amount credited to you from buyers' requests at your listed price, after the platform fee and the other deductions in these terms.
• Platform fee: the share ARZASTORE keeps on each request or plan, at the rate shown in the console when the charge happens.
• Sandbox mode: the state of a new provider in which only its owner can make test calls and nothing is sold to buyers.

To sell on ARZASTORE you must be eligible and give truthful information as e-commerce law requires.

• You are an individual aged 18 or over with full legal capacity, or a lawfully established organisation or household business; anyone acting for an organisation must be authorised.
• You give and keep up to date accurate identification details: full name or organisation name, ID document or business registration, tax code (if any), address and contact details.
• ARZASTORE may require electronic identity verification before you start selling or while you sell, as the Vietnamese E-commerce Law 2025 requires of intermediary platforms. Until verification is complete ARZASTORE may keep your providers off the marketplace or pause sales.
• ARZASTORE may publish some seller information where the law requires it (display name, contact details and other mandatory details).
• You are not on any embargo or sanctions list or barred from trading by an authority, and you do not use several accounts to get around a measure ARZASTORE has applied.

You are fully responsible for having lawful rights to every upstream key, account and endpoint you bring to ARZASTORE.

• You warrant that each upstream key, account and endpoint is lawfully yours, or that its owner allows you to use it to serve third parties.
• Many model vendors forbid buying, selling or transferring API keys, or reselling their service, without approval (for example OpenAI's business terms and Anthropic's commercial terms). You must read your upstream's terms and hold any approval they require before you sell; ARZASTORE does not check this for you.
• You must not bring keys or accounts that are stolen, leaked, bought from someone else, opened with fraudulent details or payment cards, or that abuse free trials or promotional credit against the upstream's terms.
• The model you list must be the model the upstream actually serves. You must not swap in another model, a smaller or quantised version, or a mix of models without saying so clearly in the description.
• You must not change responses in ways the buyer did not ask for: inserting ads, links or hidden instructions, or removing AI-content markers (watermarks, metadata) that the original model adds.
• When an upstream locks, revokes or limits a key, you must turn that key off on ARZASTORE at once. The risk of an upstream closing your account or changing its prices or terms is yours.
• If ARZASTORE receives a well-founded complaint about your source from an upstream, a key owner or an authority, ARZASTORE may stop routing to that source and hold the related revenue while it handles the matter.

Buyers choose models based on what you list, so it must be truthful and complete.

• Describe the model, its capabilities (text, image, video, audio, tools), context limits, processing region and the upstream's data retention policy where you know it.
• New providers, price changes and some other changes go through ARZASTORE's review queue (AI and administrators). ARZASTORE may refuse, ask for corrections or remove listings that are wrong or risky.
• A new price applies only to requests made after it takes effect; it never applies to requests already served.
• Promotions you create apply exactly as shown to buyers for their duration; your revenue is calculated at the promotional price.
• The per-buyer RPM/TPM caps you set on a provider are shown publicly on the marketplace and model pages, and ARZASTORE enforces them when routing.
• ARZASTORE may show ratings, replies, quality-test scores, health status and latency for your models, including warnings when tests suggest a model does not match its description.

New providers start in sandbox mode so you can test before you sell.

• In sandbox, only you can call the provider, using your own sandbox key; buyers cannot see or use it.
• Sandbox requests are not charged on ARZASTORE, create no revenue and carry no platform fee; any upstream cost is yours.
• Sandbox keys have a low rate limit and are for testing only; you must not use them to serve third parties.
• To sell, you press Submit for review: the provider needs at least one upstream key and one model, and you must have accepted the current version of these terms. Once approved, the provider goes on the marketplace.
• ARZASTORE may limit the number of sandbox providers or delete sandbox providers left unused for a long time.

You keep your providers running reliably and work with ARZASTORE on buyers' issues.

• ARZASTORE runs regular health checks and may automatically stop routing to keys, endpoints or providers that fail, are slow or have run out of quota. This is a technical measure to protect buyers, not a suspension of your seller account.
• You may switch on maintenance mode or turn a provider off; ARZASTORE routes buyers to other sources where available.
• You answer buyers' support requests and model reports through the ticket system within a reasonable time.
• You must not try to identify buyers, treat individual buyers differently, or answer quality-test requests differently from real requests.
• ARZASTORE may run quality tests (including anonymous tests) on your models and publish the results.
• ARZASTORE's measurement of tokens, request counts, latency and status is the basis for charging and settlement.

When a buyer calls your model, ARZASTORE passes the request content (prompts, files, outputs) to your upstream only to carry out that request. For this data you act as a processor on ARZASTORE's instructions, and these terms are the data processing agreement between us under Indonesia's Personal Data Protection Law 2025.

• You process buyers' data only to carry out requests, and do not read, store, mine, sell, share or use it to train models, apart from what the upstream must keep under its own policy.
• Where the upstream lets you choose, you turn off data sharing or training on data, and pick the shortest retention available.
• ARZASTORE does not give you buyers' identities; you must not try to collect or infer them.
• You apply suitable security to your accounts, keys and infrastructure, including two-factor authentication at the upstream where offered.
• If you find a leaked key, unauthorised access or a data incident involving your provider, you tell ARZASTORE at once and within 24 hours at the latest, so ARZASTORE can meet its own notification duties.
• You state the upstream's processing region in your description; if the upstream is abroad, data is transferred abroad, and you help ARZASTORE with the information it needs for its impact assessments.
• When you stop selling or the agreement ends, you delete any buyers' data still in your systems, except what the law requires you to keep.

ARZASTORE charges buyers and credits your revenue based on ARZASTORE's measurements.

• Revenue for each request is the listed (or promotional) price times the measured usage, less the platform fee at the rate shown in the console at that time. Plans sold per period use the fee in force when the plan was sold.
• Affiliate commission you switch on for a provider is deducted from your revenue as configured and shown.
• ARZASTORE may refund buyers through its support process when a request failed, used the wrong model, was charged wrongly or involved fraud on the source side, and deduct the matching revenue from you. You may also give refunds yourself within the limits the console allows.
• ARZASTORE may hold revenue linked to suspected fraud, upstream complaints, payment disputes or requests from authorities until the matter is resolved.
• Revenue credited by mistake or earned in breach of these terms may be adjusted or recovered, including from future revenue.
• If you disagree with the figures, open a ticket within 30 days of the charge with the request ID; after that the figures are treated as settled.

You withdraw revenue through ARZASTORE's withdrawal process.

• Money is paid only to a bank account in your name or a wallet you control, in line with the rule that sellers use only their own payment accounts.
• Each withdrawal is approved by an administrator; ARZASTORE may ask for further identification or documents before approving.
• Deductions and withdrawal fees are shown on the withdrawal form before you submit it; on approval ARZASTORE never applies more than what was shown.
• Where the law requires it (for example Decree 117/2025/ND-CP for household and individual businesses on platforms with a payment function), ARZASTORE withholds, declares and pays tax on your revenue on your behalf and issues withholding documents as required.
• Beyond what ARZASTORE withholds for you, you are responsible for business registration, declaring and paying other taxes, and issuing invoices where the law requires it.

In addition to the duties above, you must not:

• Create fake traffic, buy your own models or use related accounts to inflate rankings, scores or revenue.
• Write, buy or stage reviews, or answer reviews with abusive content or personal information.
• Lure buyers into trading outside ARZASTORE to avoid the platform fee, or use data obtained from ARZASTORE to do so.
• Attack, scan, reverse engineer or get around ARZASTORE's billing, rate limits, authentication or quality tests.
• Use ARZASTORE to launder money, move money unlawfully or hide where money comes from.
• Provide content or services that break Vietnamese law, other people's intellectual property rights or the upstream's usage policies.
• Impersonate ARZASTORE, a model vendor or another seller, or use someone else's brand to mislead.
• Open several accounts, or have others register for you, to get around a measure ARZASTORE has applied.

Your seller profile and listings are shown publicly on ARZASTORE.

• You allow ARZASTORE (and ARZASTORE resellers) to show your providers' names, logos, descriptions, prices and statistics to present and sell your models for as long as you sell on ARZASTORE.
• You warrant that you have rights to the names, logos and content you upload.
• You may name an original vendor's model to describe it, but must not imply a partnership with or endorsement by that vendor unless it is true.

ARZASTORE may suspend, restrict or end your selling if you breach these terms or the law.

• Except in the cases below, ARZASTORE gives you at least 5 days' notice with reasons before it suspends, restricts or terminates your seller account, as the Vietnamese E-commerce Law 2025 requires.
• ARZASTORE acts immediately when a competent authority requires it.
• To the extent the law allows, ARZASTORE may immediately stop routing to a specific key, endpoint or provider when there are signs of a stolen key, fraud, a model that does not match its description or a risk of harm to buyers, and will then tell you.
• You may stop selling at any time by turning your providers off. Buyers using them are moved to other sources where available.
• After termination ARZASTORE pays your remaining revenue, less refunds, deductions and holds under these terms, once the related dispute periods have passed.
• The sections on data, revenue, tax, liability and governing law survive termination.

Each party is responsible for its own part.

• You indemnify ARZASTORE against all losses, fines and reasonable costs (including legal fees) arising from claims by upstreams, key owners, buyers or authorities caused by your sources or your breach of these terms.
• ARZASTORE provides the platform as is and does not promise any number of buyers, revenue or ranking.
• ARZASTORE is not liable for upstream outages, price or terms changes, or decisions to close accounts.
• To the extent the law allows, ARZASTORE's total liability to you does not exceed the platform fees ARZASTORE took from your revenue in the 3 months before the event, and ARZASTORE is not liable for lost profit or indirect loss.
• Nothing in these terms limits liability that the law does not allow to be limited, including liability to consumers.

These terms carry a version. ARZASTORE may publish a new version.

• ARZASTORE announces a new version through the console and Telegram or email at least 5 days before it applies, except for changes the law requires.
• From the date it applies, you need to accept the new version to submit your profile or create or publish providers; providers already selling are not turned off just because you have not accepted yet.
• If you do not agree, you may stop selling and withdraw your revenue under Suspension, restriction and termination.

These terms are governed by the law of Indonesia.

• Disputes are first handled by negotiation, starting with a support ticket.
• If negotiation fails within 30 days, the dispute goes to a competent court in Indonesia.

Questions about these terms: support@arzastore.vn or a support ticket in the console.

These terms apply to anyone selling model access on ARZASTORE, in addition to the Terms of Use and the Privacy Policy.